Refund Policy

Where Approved Returns Go

For customers of puracy, returns normally route to 2949 Brentwood Dr, Racine, Wisconsin, 53403, United States, which is the address recorded in the store's general settings. Wait for written authorization before mailing the item. This explanation is included so the customer process is clear before an order is placed.

When Approved Refunds Are Issued

puracy applies this customer standard: After the returned item is received and inspected, an approved refund is sent to the original payment method within 5–10 business days. A financial institution may take additional time to post it. We include this detail so the relevant expectations are transparent at the time of purchase.

Items Excluded from No-Reason Returns

For customers of puracy, the exclusions below apply to no-reason returns. They do not limit remedies for merchandise that arrives damaged, defective, wrong, or incomplete, and they do not waive non-excludable consumer rights. The detail is included here so customers can make decisions with clear expectations.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Problems with an Order

As part of the service provided by puracy, report damage, a defect, a wrong item, or a missing item promptly to support@puracybright.shop. Include the order number and useful photographs or details so we can arrange a merchant-paid return, replacement, exchange, or refund. It is set out here to help customers understand the applicable next steps.

Order Cancellation

Under the customer terms maintained by puracy, contact customer service promptly to cancel before shipment. Cancellation cannot be guaranteed after fulfillment begins, and shipped orders follow this Refund Policy. The purpose of this explanation is to make the applicable customer standard easy to follow.

Return Label Responsibility

puracy applies this customer standard: Return shipping for an approved request is the merchant's responsibility, whether the reason is a change of mind or a product, fulfillment, or delivery quality problem. This customer-facing explanation is intended to make the applicable process straightforward.

Returns and Exchanges

In administering this part of the store, puracy follows this rule: requests for a no-reason return or exchange are accepted for 30 days following delivery. Contact support@puracybright.shop or 512-945-8076 first so that eligibility and routing can be confirmed. The detail is included here so customers can make decisions with clear expectations.

Merchant Information

• Brand: puracy
• Email: support@puracybright.shop
• Phone: 512-945-8076
• Company and default return address: 2949 Brentwood Dr, Racine, Wisconsin, 53403, United States